Customer Care Center Agent

IFPLS - International Flight Planning Solutions

Duties and Responsibilities

• Answering phones from customers professionally and responding to
  customer inquiries.
• Researching required information using available resources.
• Providing customers with the organization s service and product
  information.
• Processing forms, orders, and applications requested by the
  customers.
• Identifying, escalating priority issues and reporting to the
  high-level management.
• Routing inbound calls to the appropriate department.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating
  them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and
  inquiries.
• Recording details of comments, inquiries, complaints, and actions
  taken.
• Managing administration, communicating and coordinating with
  internal departments.
• Other duties as assigned.

Skills and Specifications

• Technical expert in related computer applications.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.