Customer Care Center Supervisor

Amentum

DUTIES:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
• Interact with the Site Services Manager and customers on daily basis, informing customers of policies/procedures during check-in/check-out procedures using good customer service skills.
• Manage the daily operation of the Housing department
• Actively/openly communicate with all levels of the customer and Amentum team, brief program and site management on issues, and cultivate dialogue with all members of the housing mission.
• Assess the performance of all subordinates, provide employees guidance, and advise areas of improvement as necessary.
• Provide keys and check-in/check-out documents to tenants.
• Assist tenants with lockouts and other minor service issues.
• Maintain records related to occupancy, supply, and office activity.
• Be aware of occupancy status in the managed units.
• Become knowledgeable of reservation system, ensuring bookings are entered correctly.
• Handle furniture, linen, or any other movement, and request replacements as needed.
• Answer trouble/service calls for building maintenance and follow up on service orders with respective departments.
• Handle keys and ensure compliance with key control procedures.
• Adhere to all BSG and Amentum policies and regulations and Standard Operating Procedures (SOP), must be knowledgeable of all relevant safety standards related to area of responsibility.
• Train housing clerks and housing leads how to perform their duties as assigned.
• Conduct frequent department meetings training their subordinates on changes in policy, procedure, safety, and general leadership coaching.
• Perform additional duties and projects assigned.

REQUIRED:

• Minimum Acceptable Experience Level: Five (5) years related customer service and housing or property management experience in an overseas environment while in a leadership or supervisory role.
• Knowledge, Skills, and Abilities:
  • Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
  • Excellent organizational and time management skills.
  • Expert computer skills, specifically in Microsoft Word and Excel.
  • Ability to work effectively with multi-national staff and demanding customers.
  • Capable of lifting up to 50 lbs.
  • Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.
  • Must have the ability to assess, implement, and discuss opportunities for improvement with subordinates effectively cultivating positive change in the team.
  • Experience providing excellent customer services.
  • Cross-cultural sensitivity with an international perspective.
  • Ability to become an active and functioning member of a team.
  • Must have the ability to be innovative and be an agent for change.
  • Expert communication skills to facilitate and disseminate information.

• Education: A high school diploma or GED.
• Passport, Licenses and Certifications: As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages.

Valid drivers license.

• Security Vetting: Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.
• Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.
• Medical: Successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.

DESIRED:

• Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.
• Experience working with Amentum.