Customer Care Coordinator

Hun Safety Textile LLC Free Zone Ismailia

Posted on 17 Dec

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Handle customer inquiries related to motorcycle textile apparel, including sizing, fit, materials, protection levels, and care instructions

Coordinate order processing, shipping updates, returns, exchanges, and warranty claims

Resolve customer issues related to product quality, defects, or delivery delays

Maintain detailed customer and order records using CRM and ERP systems

Liaise with production and quality control teams regarding product feedback and defects

Work closely with logistics teams to track shipments and ensure timely delivery

Support sales teams with customer follow-ups and product information

Monitor customer satisfaction and escalate recurring issues for corrective action

Assist with product launches by learning new textile technologies, safety standards, and certifications

Prepare reports on customer issues, returns, and common product concerns

Desired Candidate Profile

-Engeener diploma MUST BE

-Fluent English MUST BE

-1 3 years of customer service or coordination experience (apparel or motorcycle industry preferred)

-Knowledge of textile products, garment construction, or motorcycle gear is an advantage

-Strong communication skills (verbal and written)

-Strong organizational and problem-solving skills

-Proficiency in MS Office and CRM/order management systems

-Ability to handle customer complaints professionally and empathetically

Company Industry

  • Textiles Clothing
  • Apparels
  • Fashion
  • Accessories

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Coordinator

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Hun Safety Textile LLC Free Zone Ismailia

https://wuzzuf.net/jobs/p/hnl0ps7rohaw-customer-care-coordinator-hun-safety-textile-llc-free-zone-ismailia-ismailia-egypt