Customer Care Executive

Kazamer Tax Consultant

Posted on 9 Sep

Experience

1 - 7 Years

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Manage inbound and outbound calls, emails, and client inquiries in a timely and professional manner.

Provide accurate information regarding services, policies, and procedures.

Handle customer complaints, resolve issues efficiently, and escalate when necessary.

Maintain updated records of client interactions in CRM systems.

Assist in scheduling appointments and follow-ups with clients.

Coordinate with internal departments to ensure client needs are met promptly.

Collect feedback to improve service quality and client satisfaction.

Support the customer service team in achieving performance targets.

Desired Candidate Profile

Bachelor s degree or diploma in Business Administration, Marketing, or a related field.

Proven experience in customer service, preferably in the consulting or financial services industry.

Strong communication and interpersonal skills.

Ability to multitask and remain calm under pressure.

Proficiency in MS Office and familiarity with CRM systems.

Excellent problem-solving and conflict-resolution abilities.

Fluency in English is required; knowledge of Arabic is an advantage.

Company Industry

Department / Functional Area

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Kazamer Tax Consultant

At Kazamer Tax Consultant , we value building strong client relationships through professionalism and excellent service.

https://www.careers.kazamer.com/job/customer-care-executive-4/

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