Customer Care Executive

Client of Alert HR Solutions

Employer Active

Posted 1 hrs ago

Experience

1 - 7 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role & Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner
  • Resolve customer complaints efficiently and escalate complex issues when necessary
  • Provide accurate information about products, services, and company policies
  • Maintain detailed records of customer interactions and transactions
  • Follow up with customers to ensure issues are fully resolved
  • Coordinate with internal departments such as sales, logistics, and operations
  • Handle order processing, tracking, and after-sales support
  • Ensure a high level of customer satisfaction and build long-term relationships

Desired Candidate Profile

You are a calm and solution-oriented professional who thrives in fast-paced environments. You communicate clearly and confidently, with a natural ability to build rapport and trust with customers. You remain composed under pressure, handle challenges with patience, and approach problems with a proactive mindset. You are detail-oriented, organized, and genuinely committed to delivering a positive customer experience at every interaction.

Skills & Competencies:

  • Strong communication skills in both Arabic and English (written and verbal is a must)
  • Excellent interpersonal and customer handling skills
  • Problem-solving and conflict resolution abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Proficiency in MS Office and familiarity with CRM systems
  • Strong attention to detail and organizational skills
  • Ability to work under pressure and meet deadlines
Education & Qualifications:
  • High school diploma or equivalent (Bachelor s degree is a plus)
  • Proven experience in customer service or a similar role

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Executive

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Client of Alert HR Solutions

Our client is a UAE-based fashion boutique specializing in high-quality Abayas that blend traditional elegance with modern style. Through their e-commerce platform, they offer refined and modest fashion designed for the modern woman, with a strong focus on comfort, sophistication, and attention to detail.

https://alerthr.com/job/customer-care-executive/?utm_source=Naukri&utm_medium=Sponsored

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