Customer Care Manager

Client of Premium Solutions Consultancy

Employer Active

Posted 5 hrs ago

Experience

3 - 4 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

  • Enhance digital customer service strategies.
  • Monitor KPIs for service effectiveness.
  • Foster a customer-centric culture.
  • Resolve complaints per SAMA regulations.
  • Stay updated on fintech customer service trends.

Requirements:

  • Proven experience in fintech customer service.
  • Knowledge of SAMA s Sama-Care initiative.
  • Bilingual (Arabic/English) with strong communication skills.
  • Analytical and leadership abilities.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Administration

Keywords

  • Customer Care Manager

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Client of Premium Solutions Consultancy

https://premiumsolutions.qa/jobs/customer-care-manager/