Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
ROLE SUMMARY
- Handle customer inquiries across walk-in, phone, and email channels with professionalism and timely responses.
- Provide clear and accurate details about products, services, pricing, and company policies.
- Resolve customer issues by identifying root causes and offering effective solutions.
- Manage orders, returns, and exchanges while ensuring compliance with company guidelines.
- Document all customer interactions and cases using CRM and related support systems.
- Conduct follow-ups to confirm issue resolution and maintain customer satisfaction.
- Flag recurring issues or service challenges to relevant departments for action.
- Work collaboratively with internal teams to ensure a smooth and consistent customer experience.
WHAT WE OFFER
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Desired Candidate Profile
REQUIREMENTS
- Confidently use CRM and e-commerce systems to document all customer interactions accurately while maintaining strict data security and confidentiality.
- Adhere to all internal processes and procedures to ensure consistent and compliant operations.
- Collaborate effectively with internal teams to quickly resolve issues related to orders, returns, and overall customer experience.
- Demonstrate proven customer service experience with strong verbal and written communication skills in both English and Arabic.
- Handle high-pressure situations with professionalism, using strong problem-solving and conflict-resolution abilities.
- Utilize customer service tools and CRM platforms efficiently, supported by digital savviness and solid knowledge of retail and e-commerce.
Company Industry
Department / Functional Area
Keywords
- Customer Care Officer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Majid Al Futtaim
At Majid Al Futtaim, we re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!