Customer Care Officer Al Borg Diagnostics

Responsibilities

• Welcome and assist walk-in customers, responding promptly to their needs and inquiries.
• Manage customer calls with courteous and professional communication.
• Register patients and create job orders in the laboratory system, facilitating smooth sample collection and testing processes.
• Deliver test results to customers, ensuring accuracy and confidentiality.
• Handle customer complaints and feedback, directing concerns to appropriate departments and following up as necessary.
• Maintain a clean and organized reception area and waiting rooms.
• Support billing processes by issuing bills and receipts upon payment.
• Assist in collecting customer satisfaction data and conducting follow-up calls when required.
• Provide administrative assistance, including documentation and report preparation.
• Adhere to all relevant health regulations and company policies.
• Train new reception staff as needed.
• Perform other related duties as assigned.