Customer Care Officer
Client of Ultimate Peaks Talent & Strategy
Posted on 24 Oct
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Nationality
Saudi Arabian
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Respond to inquiries through (phone, WhatsApp, social media platforms, and in-person reception).
- Explain available services, training programs, and membership options.
- Monitor customer satisfaction and address feedback and complaints professionally to ensure a premium experience.
- Operate and monitor communication channels through the Bevatel system to ensure effective call center management.
- Escalate cases that require higher-level intervention in accordance with approved procedures.
- Document interactions in the system and prepare daily reports on customer feedback.
- Contribute to achieving the club s customer satisfaction goals.
Desired Candidate Profile
- Saudi nationality.
- Minimum of 1 year of experience in customer service (experience in the sports sector is preferred).
- Bachelor s degree in a related field.
- Strong communication and interpersonal skills.
- Proficiency in using computers and cloud-based systems (Google Workspace or Microsoft Office).
- Familiarity with call center management systems (Bevatel or similar platforms).
- Proficiency in English is an added advantage.
Company Industry
- Fitness
- Wellness
- Gym
- Salon
- Spa
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Officer
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