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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle incoming and outgoing customer calls to provide support and assistance.
Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
Escalate complex or critical issues to the relevant teams or supervisors when required.
Maintain accurate records of all customer interactions in the system.
Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
Desired Candidate Profile
Key Responsibilities:
- Handle incoming and outgoing customer calls to provide support and assistance.
- Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
- Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
- Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
- Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
- Escalate complex or critical issues to the relevant teams or supervisors when required.
- Maintain accurate records of all customer interactions in the system.
- Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.br> br>
Qualifications:
- Minimum 2 years of experience in Customer Service or Call Center operations.
- Strong understanding of customer care techniques and strategies
- Outstanding communication and interpersonal skills
- Proficiency in relevant computer applications
- Experience in SAMA and related SLA and KPI
- BSc degree and English language is a must
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Officer
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