Customer Care Operations Officer

Client of Hire Lebanese

Location: Mazraat Yashouh


We are seeking a Customer Care Operations Officer to join our team and ensure smooth resolution of customer complaints, efficient sales order processing, and accurate pricing coordination.


Key Responsibilities:


- Issue quotations based on the latest price lists or offers authorized by management.

- Prepare and send approved quotations to customers via email.

- Coordinate with directors, sales managers, assistants, and customers regarding quotations, invoices, and operational history.

- Process sales orders and issue post-operation proformas according to assigned sales repartition.

- Ensure all sales orders and proformas comply with approved pricing policies.

- Verify GPL prices, special offers, and sales order details before confirmation.

- Collaborate with the Head of Department and sales teams on special pricing approvals.

- Handle customer complaints promptly, coordinating with relevant departments for resolution.

- Perform additional tasks as assigned by management.


Requirements:


- Bachelor s degree in business administration or a related field.

- 0 to 2 years of experience in a similar role.

- Strong computer skills (Excel, Word, -Outlook, etc.).

- Excellent interpersonal and communication skills across all organizational levels.

- Strong organizational and multitasking skills with attention to detail.

- Knowledge of sales order processing and invoicing procedures.

- Familiarity with inventory and warehouse operations (experience in the orthopedic industry is a plus).