Customer Care Representative
Majid Al Futtaim
Employer Active
Posted on 17 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle customer inquiries across walk-in, phone, and email channels with timely and professional responses
Provide clear and accurate information on products, services, pricing, and company policies
Resolve customer issues by identifying root causes and delivering effective solutions
Manage orders, returns, and exchanges in line with company guidelines
Document all interactions and cases accurately using CRM and support systems
Conduct follow-ups to confirm resolution and maintain high customer satisfaction
Flag recurring issues or service challenges to relevant teams for corrective action
Collaborate with internal departments to ensure a smooth and consistent customer experience
Desired Candidate Profile
Proven customer service experience with strong verbal and written communication skills in English and Arabic
Confident use of CRM and e-commerce systems with strict adherence to data security and confidentiality
Ability to follow internal processes and procedures consistently
Strong problem-solving and conflict-resolution skills, even under pressure
Digital savviness with solid knowledge of retail and e-commerce operations
Team-oriented mindset with effective collaboration skills
Company Industry
Department / Functional Area
Keywords
- Customer Care Representative
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Majid Al Futtaim
Majid Al Futtaim Retail is a leading regional retailer operating supermarkets, hypermarkets, and digital commerce platforms across the UAE. As part of Majid Al Futtaim Group, the Retail division is committed to delivering exceptional customer experiences through strong service standards, innovation, and a collaborative culture.