Customer Care Representative

Gahez Digital Marketing

Employer Active

Posted 6 hrs ago

Experience

1 - 5 Years

Job Location

Giza - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Respond promptly to customer inquiries via phone, email, and chat.
  • Manage order-related issues, returns, and complaints effectively.
  • Provide accurate information about products, orders, and company policies.
  • Follow up with customers to ensure issues are fully resolved.
  • Collaborate with internal teams (Sales, Operations, Logistics) to improve customer experience.
  • Maintain detailed records of customer interactions using CRM tools.


  • Strong problem-solving skills and ability to stay calm under pressure.
  • Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zendesk, HubSpot, Zoho).
  • Experience handling B2B clients or working in a fast-paced startup environment.
  • Familiarity with order management and logistics coordination.
  • A proactive, team-oriented attitude and commitment to delivering outstanding service.

    • Desired Candidate Profile


  • Bachelor s degree in Business, Communication, or a related field.
  • 1 3 years of experience in customer service, preferably in eCommerce or retail.
  • Excellent communication skills in strong>Arabic and English/strong> (spoken and written).

    • Company Industry

    • Internet
    • E-commerce
    • Dotcom

    Department / Functional Area

    • Helpdesk
    • Customer Service
    • Telecalling

    Keywords

    • Customer Care Representative

    Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

    Gahez Digital Marketing

    https://wuzzuf.net/jobs/p/qbwhadruwskq-customer-care-representative-gahez-digital-marketing-giza-egypt