Customer Care Representative, KSA

Boston Scientific Corporation

Employer Active

Posted 1 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Your responsibilities will include:

  • Process customer orders received via email, phone, or other channels, ensuring accuracy and compliance with specific requirements (e.g., consignment, bundled orders, returns, free-of-charge deliveries)
  • Monitor the end-to-end delivery process, coordinating with distribution centers and logistics providers to ensure timely deliveries
  • Arrange and coordinate special or urgent deliveries when required
  • Manage invoicing activities, ensuring timely and accurate billing
  • Maintain proper documentation and filing of orders and related records
  • Handle and resolve customer service complaints in a professional and timely manner
  • Respond to inquiries from sales representatives, healthcare professionals (pharmacists, nurses, doctors) regarding orders, product availability, and deliveries
  • Manage and follow up on backorders, ensuring clear communication with stakeholders
  • Coordinate with internal teams to ensure smooth order fulfillment and issue resolution
  • Support team operations by providing backup assistance when required

Desired Candidate Profile

Bachelor s degree in Business Administration, Supply Chain, or a related field

  • Minimum of 1 to 3 years' experience in customer service or order-to-cash processes, ideally within medical devices, pharmaceuticals, or a regulated industry
  • Experience working with SAP and proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint)
  • Strong communication and interpersonal skills with a customer-focused mindset
  • Highly organized with strong attention to detail
  • Ability to manage multiple priorities in a fast-paced, matrix environment
  • Proactive, adaptable, and eager to learn and develop
  • Fluent in English and Arabic (written and spoken)

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Representative
  • KSA

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Boston Scientific Corporation

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn .

Read More

https://jobs.bostonscientific.com/job/Riyadh-Customer-Care-Representative%2C-KSA/1388071300/