Customer CARE Specialist German Speaker
Cimpress/Vistaprint
Employer Active
Posted on 16 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Customer Service Representative
Do you want to work in a company that is constantly evolving, that cares about its employees, and that is goal-oriented?
Do you want to be part of an international and multicultural team where mutual support and a positive atmosphere are a given? Do
you want to work from home without being restricted by your place of residence?
Then you've come to the right place, because we're looking for you!
As a CARE representative, you will handle customer service inquiries regarding our products, services, and site navigation, always demonstrating professionalism and effectiveness.
Your tasks:
You will answer customer inquiries in a friendly and appropriate manner via phone, chat, email, and other communication channels.
You will correctly diagnose customer inquiries and find an appropriate and effective solution based on predefined action processes.
You will use the appropriate systems, software, and other resources necessary to answer inquiries.
You support and politely communicate knowledgeable information to all internal and external customers.
You participate in cross-departmental communications and meetings to support the team, department, or your headquarters.
You are willing to take on additional responsibilities.
Your profile:
Fluent and business-fluent in German (good written/spoken German skills at C1 level)
At least one (1) year of experience in customer service
Ideally, you have experience in multi-channel customer service.
You have the ability to provide excellent customer service while multitasking.
Experience with graphic design or photo design software is a plus.
Equal Opportunity Employer:
Vistaprint, a Cimpress company, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights law or regulation. This list is not exhaustive, and in many cases, we strive to do more than the law requires.
Company Industry
- IT - Software Services
Department / Functional Area
- Advertising
- Media Planning
- PR
Keywords
- Customer CARE Specialist German Speaker
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