Customer Care Specialist (Call Center) SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures

These are the main responsibilities of this role

RESPONSIBILITIES:

Handle inbound & outbound calls according to procedures, guidelines, and

schedules set by organization , call center.

Proactively offer customer to register IVR and SMS service according to

procedures and guidelines

Escalate customer queries and complaints as necessary.

Follows up with customer via telephone or email following initial sales contact

Explain products or services and prices, and answer all the customers questions.

Polite and courteous when dealing with customers all the time.

Obtain customer information such as name, address, and reactions of prospects

contacted enter orders into computers.

Keep accurate data on all tasks performed as per defined format,

Keep customer documents secured and filed accordingly

Initiate outbound calls to NTB (New to Bank) prospect customers as well as

existing BANK customers.

Meet or exceed the daily, weekly, and monthly sales targets set by the

Management.

Proactively cross seel and up sell the various bank products to customers or

caller that qualify

Escalate hazard /potential risk immediately, via the proper channels

Adherance to all BANK policies.