Customer Care Specialist

Minlo

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Contact complaining customers and respond promptly to their problems.
  • Investigate the customers complaints and communicate with concerned parties internal & External
  • Follow up aggressively the assigned complaints tickets till solving within targeted KPI s.
  • Identify customers needs and provide positive experience in solving customers complaints.
  • Ensure achieving customer satisfaction levels by resolving complaints effectively.
  • Escalate the unresolved and complicated complaints to the line manager on time.
  • Prepare periodical reports summarizing customers complaints analysis.

Desired Candidate Profile

  • 1-3 years of experience in a customer care, support, or service role.
  • Excellent verbal and written communication skills in Arabic and English.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to handle challenging situations with professionalism and empathy.
  • Proficiency in using CRM systems and Microsoft Office applications.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced, office-based environment.
  • Team player with a collaborative attitude.
  • Flexibility to work full-time, under limited supervision, and in a leadership-supportive environment.
  • Commitment to upholding company values and delivering outstanding service.

Company Industry

  • Other

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Specialist
  • Manufacturing

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Minlo

https://wuzzuf.net/jobs/p/u0qbznsstu8l-customer-care-specialist-minlo-cairo-egypt