Customer Care Specialist

ADIB - Abu Dhabi Islamic Bank

Employer Active

Posted on 13 Oct

Experience

3 - 7 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Purpose:

The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.

Key Accountabilities of the role
Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
Educate clients on the use ADIB Securities trading platforms and tools.
Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
Participate in team meetings and training sessions to stay updated on company policies and procedures.

Specialist Skills / Technical Knowledge Required for this role:

Specialist Skills / Technical Knowledge Required for this role:
Previous experience in a call center, customer service, or stock brokerage environment.
Knowledge of stock market principles and trading platforms.
Good presentation skills, poise, and product knowledge.
Strong time-management and communication skills.
Knowledge of "Word" and "PowerPoint".
Ability to work under pressure.
Fluent in Arabic Language and English

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Specialist

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ADIB - Abu Dhabi Islamic Bank

https://www.efinancialcareers.com/jobs-United_Arab_Emirates-Ras_al_Khaimah-Customer_Care_Specialist.id23314489