Customer Care Team Leader

Client of Worldwide Recruitment Solutions

Employer Active

Posted on 22 Sep

Experience

3 - 7 Years

Job Location

Iraq - Iraq

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

  • Supervise, coach, and motivate a team of B2B call center agents to achieve performance targets.
  • Monitor daily operations, ensuring all customer inquiries and issues are resolved promptly and professionally.
  • Conduct regular team meetings, training sessions, and performance reviews.
  • Prepare and analyze reports using Microsoft Excel to track KPIs, productivity, and service quality.
  • Develop and implement process improvements to enhance team efficiency and customer satisfaction.
  • Handle escalated customer issues and provide solutions in a timely manner.
  • Collaborate with other departments to ensure seamless service delivery.
  • Ensure compliance with company policies, procedures, and industry regulations.

Desired Candidate Profile

Languages: Fluency in Kurdish and Arabic (spoken and written) is essential.

Experience: Proven experience as a call center team leader, supervisor, or similar role in a B2B environment, preferably within the tobacco or FMCG sector.

Excel Skills: Advanced proficiency in Microsoft Excel (data analysis, reporting, pivot tables, charts, etc.).

Strong leadership, communication, and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Problem-solving mindset and attention to detail.

Bachelor s degree in Business Administration, Communications, or a related field is preferred.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Team Leader

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Client of Worldwide Recruitment Solutions

https://www.worldwide-rs.com/job/customer-care-team-leader-49064/

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