Customer & Collections Associate

Client of Ethics HR

Employer Active

Posted 18 hrs ago

Experience

1 - 6 Years

Job Location

Egypt - Egypt

Education

Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Own the end-to-end collections process, from early reminders to overdue account follow-ups.

  • Coordinate resolution of failed payments, rescheduling, and extension requests with customers.
  • Accurately log all collection activities and customer interactions in CRM systems.
  • Serve as the first point of contact for inbound customer queries via multiple channels (phone, email, WhatsApp).
  • Guide customers through onboarding, product usage, and repayment processes.
  • Resolve complaints promptly, escalating complex cases as needed.
  • Collaborate with risk, legal, and specialist teams for escalated cases per collections policy.
  • Identify friction points in the customer journey and flag opportunities for process improvement.

Desired Candidate Profile

Bachelor's degree in Business Administration, Commerce or any related field from a reputable university.

  • Experience in collections, customer service, or operations within banking or fintech (UAE market preferred).
  • Understanding of SME lending, trade finance, or working capital products.
  • Comfortable handling sensitive conversations with professionalism and empathy.
  • Proficiency with customer support and CRM tools (e.g., Intercom).
  • Strong written and verbal communication skills in English.
  • Highly organized, detail-oriented, and able to balance multiple accounts simultaneously.

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer & Collections Associate

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Client of Ethics HR

https://jobs.ethicshr.com/vacancy/90117

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