Customer Complaint & Claim Specialist

J&T Express Egypt

Employer Active

Posted 5 hrs ago

Experience

3 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Receive and register all customer complaints and claims (including loss, damage, delay, incorrect charges, etc.).
  • Investigate each case by collecting evidence such as shipment tracking records, proof of delivery/signature/photos/videos, and feedback from warehouse or delivery personnel.
  • Determine responsibility based on the company s compensation policy and provide recommendations for compensation, reshipment, or refund.
  • Coordinate with Finance, Legal, and Operations departments to execute the compensation or rejection process.
  • Provide customers with transparent updates on the investigation progress and final resolution.
  • Establish and maintain a complaint and claim database, conduct monthly/quarterly case analysis, and propose preventive measures to avoid recurrence of similar issues.

Desired Candidate Profile

  • Bachelor s degree in Business Administration, Logistics, Customer Service, or a related field.
  • 3-5 years of experience in customer complaint handling, claims management, or a similar customer-facing role.
  • Strong analytical and problem-solving skills with keen attention to detail.
  • Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
  • Ability to work effectively under pressure and manage multiple cases simultaneously.
  • Demonstrated ability to handle sensitive or escalated customer issues with empathy and professionalism.
  • Proficiency in using CRM systems, case management tools, and Microsoft Office Suite.
  • Solid understanding of logistics, supply chain, or express delivery operations.
  • Strong organizational skills and the ability to prioritize tasks efficiently.
  • Willingness to work on-site in a fast-paced office environment.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Insurance
  • Underwriting
  • Surveying
  • Actuary

Keywords

  • Customer Complaint & Claim Specialist

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J&T Express Egypt

https://wuzzuf.net/jobs/p/lxxwheyyzhhm-customer-complaint-claim-specialist-jt-express-egypt-cairo-egypt