Customer Delivery Programme Manager - VOIS Vodafone

Vision, Planning and Control

Define and communicate the high-level vision and desired future state for the programme.
Create detailed programme plans, including resource requirements, interdependencies, and critical paths.
Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes.
Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle.

Organisation & Leadership

Build and lead high-performing cross-functional teams.
Clarify skills requirements and manage recruitment and development during engagement.
Act as a coach and mentor, fostering collaboration and motivation.
Influence relationships with internal and external stakeholders and support effective business change.

Quality Assurance and Reporting

Apply quality assurance standards across all work streams.
Implement robust reporting mechanisms for budget, timelines, and KPIs.
Maintain accurate financial and project documentation, including lessons learned and closure reports.

Risk, Issue and Change Management

Define and maintain risk and change strategies, ensuring stakeholders are informed of potential impacts.

Financial Management

Align outcomes with benefits realisation plans and manage scope changes effectively.
Maintain business cases and ensure ongoing viability of projects/programmes.
Forecast and report on budgets and expenditure accurately.