Customer Development Assistant Manager Unilever

Key Responsibilities / Focus Areas

Operational Performance Delivery

• Deliver the Customer Business Plan and develop corrective actions for performance shortfall or upside based on plan execution in the short-term.
• Sell and negotiate, within the agreed parameters set by the NKAM/KAM for the customer relationship strategy. Owns this process end to end, within relevant stores, including pricing, order placement, delivery and all admin that arises from the transaction.
• Responsible for optimizing the claims management process in their customers. Ensure end to end TTS process is executed from forecasting to accrual, to ensuring claims are received, validated, disputes cleared, and customer payments are made on time in full.
• Ensure Perfect Store execution of the plan by Field Sales through data analysis of the PS scores and include learnings in ongoing improvements.

Promo / Non-promo Planning & Execution

• Manage total trade spend, along with terms and conditions and transfer of funds and budgets in sync with business objectives.
• Determines tactics, frequency, and other promo attributes, leveraging TPO to optimize plans for customers / region.
• Review the Promo plan with focus on pre-evaluation of all TTS spend to ensure that the right activity is included in the plan to maximize ROI.
• Confirm promo details with customer, determine opportunistic promo activity, and manage changes to rebates and live rates (terms, conditions, funds overspend, term payment approval)
• Analyze profit pool & review CCD building blocks (non-promo plan)
• Update the annual plan through the monthly review of the promo grid which feeds the S&OP cycle (volume and TTS)

Internal Customer Management:

• Work closely with the operations team to manage day to day operational execution (inc. Perfect Store ownership) to minimize out of stocks, damaged stock & claims, ensure rotation of stock, and avoid high stock levels.
• Collaboratively build the S&OP forecast in alignment with the NKAM on TO assumptions, budgets, and channel strategy.
• Agree on activities with Category Teams when performance gaps occur vs the CBP before agreeing with customers accordingly.