Customer Director
SARL DUSENS
Posted on 2 Mar
Send me Jobs like this
Experience
5 - 10 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Axes d Intervention :
- The Client Director's main role is to:
- Strategic and economic management of key accounts.
- Business development and customer loyalty.
- The managerial structuring of project teams.
- High-level strategic advice and recommendations.
- The agency's institutional representation to clients.
Education: Bac +5 in marketing, communication, business school, strategy or equivalent.
Comp tences :
- Strong understanding of business and finance.
- Leadership and arbitration skills.
- Excellent interpersonal and negotiation skills.
- Strategic vision and a sense of advice.
- Ability to manage pressure and complexity.
Exp rience :
- Minimum 5-10 years of agency experience (communication, media, digital, consulting).
- Proven experience in strategic account management and team leadership.
- Experience interacting with management-level interlocutors.
Desired Candidate Profile
- Leadership & account management:
- To take a long-term view of the accounts and their development.
- Gain a deep understanding of clients' business, marketing, and organizational challenges.
- Managing the managerial ecosystem around the accounts (project managers, creatives, experts, partners).
- Arbitrate priorities, absorb complexity and secure overall performance.
- Make strategic decisions when necessary and take responsibility for them.
- Business performance & value creation:
- Guaranteeing the profitability of accounts and the control of economic balances (times, margins, costs).
- Identify and activate development opportunities: upsell, cross-sell, scope extension.
- Manage portfolio performance in relation to fixed financial objectives.
- Strengthen the perception of the agency's strategic value among clients.
- Strategic consulting & business intelligence:
- Analyze markets, brands, consumers and competitive environments.
- Formulate relevant and differentiating strategic recommendations.
- To nourish customer thinking through active monitoring and useful benchmarks.
- To contribute to raising the level of strategic thinking within the agency.
- Internal impact & team development:
- Structure the teams around the accounts and clarify the roles and responsibilities.
- Supporting the skills development of employees (coaching, feedback, knowledge transfer).
- Securing processes without falling into micromanagement.
- To actively contribute to the culture and continuous improvement of the agency.
- Customer relations & partner stance:
- Building and maintaining a strong relationship of trust with client decision-makers.
- Leading strategic meetings and key arbitrations.
- Anticipate and manage sensitive or crisis situations with composure.
- Represent the agency at the highest level with credibility and high standards.
Company Industry
- Advertising
- PR
- Event Management
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Director
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
SARL DUSENS