Customer Engagement Manager

EVA Pharma

Posted 30+ days ago

Experience

12 - 15 Years

Job Location

Giza - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.

Job Summary

We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team.

The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.

Key Responsibilities:

    • Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters.
    • Define, optimize, and continuously improve customer journeys and touchpoints across markets.
    • Drive customer-centric decision-making using data, insights, and market trends.
    • Align global and local engagement plans in collaboration with cross-functional teams.
    • Advance digital and next-generation engagement models to enhance the customer experience.
    • Track and optimize performance using KPIs (NPS, ROI, sales impact).
    • Maximize ROI through effective engagement mix, prioritization, and resource allocation.
    • Ensure full compliance with company policies, industry standards, and local regulations.
    • Lead global insights gathering to improve content, channels, and communication effectiveness.
    • Enable omnichannel capability building, coaching, and upskilling across markets.

Desired Candidate Profile

    • Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence.
    • Proven experience in regional or global roles within complex, multicultural environments.
    • Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management.
    • Solid understanding of digital transformation, omnichannel strategies, and customer experience models.
    • Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams.
    • Mandatory experience in pharma, healthcare, or other highly regulated industries.
    • Bachelor s degree in business, Marketing, Life Sciences, or a related field; a master s degree is an advantage.
    • Fluency in English is required; additional languages are a plus.

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Customer Engagement Manager

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EVA Pharma

https://apply.workable.com/eva-pharma/j/98FF92DF7F/

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