Customer Excellence
Client of Ultimate Peaks Talent & Strategy
Posted on 8 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
Customer Excellence
Riyadh, Saudi Arabia | Full-time (On-site)
About the Company
The company is a leading organization in developing an integrated sports environment that promotes fitness, discipline, and a competitive spirit. It is committed to delivering a professional experience that supports personal growth and encourages a healthy, active lifestyle. The organization is also recognized as a pioneer in teaching and promoting martial arts in Riyadh, proudly contributing to building a generation that values discipline, fitness, and sportsmanship.
We are seeking a Customer Excellence to focus on delivering an outstanding experience for all our clients, ensuring their complete satisfaction from the first point of interaction with the organization through their participation in our services and training programs.
Desired Candidate Profile
Key Responsibilities
- Handle customer inquiries and complaints professionally and efficiently.
- Follow up on customer satisfaction after subscription or participation in training programs.
- Coordinate with internal teams (Training, Operations, HR) to enhance the customer experience.
- Develop and improve customer communication channels (WhatsApp, email, visits, surveys).
- Monitor customer feedback and translate it into actionable improvements for services and operations.
- Prepare periodic reports on customer satisfaction and key experience performance indicators.
- Propose and implement initiatives to boost customer loyalty and enhance their overall experience with the organization.
Qualifications & Requirements
- Saudi nationality.
- Minimum of two years of experience in customer service, client experience, or field operations management.
- Polite, quick-witted, and able to actively listen to customers.
- Passionate about delivering excellent customer service and achieving high levels of client satisfaction.
- Ability to handle pressure and conflicts with flexibility and wisdom.
- Excellent communication skills in both Arabic and English.
- Proficient in computer and cloud-based tools (e.g., Google Workspace or Microsoft Office).
Why Join Us?
- Opportunity to work in the first and leading martial arts academy in the Kingdom.
- A dynamic work environment focused on customer satisfaction and team spirit.
- A pivotal role in enhancing the customer experience and achieving high levels of loyalty.
- Competitive salary and benefits package with continuous professional development opportunities.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Administration
Keywords
- Customer Excellence
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Client of Ultimate Peaks Talent & Strategy
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