Customer Experience Agent Buggy Operations

Tawteen

Employer Active

Posted 5 hrs ago

Experience

1 - 3 Years

Job Location

Doha - Qatar

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The role will be responsible to provide quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services. Ensure to delivering seamless services by being courteous, caring, and maintaining the highest service delivery standards.

Responsible to operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport.

Ensure proper handling of all passengers while assisting using MATAR shuttle services, projecting a caring and service-oriented image which requires warm, hospitable, and pleasant attitude with aim to meet and exceed customer satisfaction. Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities.

Follow the standard operating procedures (SOP), compliance with ISO standards and adherence to the agreed KPI under service contract with MATAR.

Report for duty on time as per roster with complete compliance to the company uniform and excellent grooming standards.

Report any illegal, unsafe and corrupt activities observed and escalate any customer inconvenience, and or any anticipatory complaint immediately to shift Supervisor.

Desired Candidate Profile

Highschool Qualification or equivalent Minimum 1 year of job-related experience

Good interpersonal skills. Time management. Command of English language

Valid light Driving License of Home Country (Applicable for PRM - Matar buggy cart operators)

Preferred: Good organizing and planning skills. MS Office. Arabic - Written/Spoken. Other language added advantage.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Agent Buggy Operations

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Tawteen

https://tawteen.om/find-jobs/3748