customer experience consultant

Maersk Group

Job Summary

At Maersk, we go the extra mile to serve our customers in the best possible way. We work hard to build and strengthen customer relationships, ensuring we understand their business drivers so we can continuously improve collaboration, processes, and outcomes for the mutual benefit of both the customer and Maersk.

We are seeking a highly motivated Customer Experience Consultant to join our team and support one of the world's most recognized brands in managing its supply chain operations. This role offers an excellent opportunity to learn, grow, and make a meaningful impact while delivering exceptional customer experiences across the logistics value chain.

Key Responsibilities

• Understand customer requirements and consistently deliver on customer expectations.

• Build and maintain strong relationships with customers and key stakeholders.

• Identify opportunities to create additional value through Maersk s integrated logistics solutions.

• Proactively recommend process improvements to enhance customer experience and service delivery.

• Take ownership of customer satisfaction and drive continuous improvement initiatives.

• Collaborate closely with the sales team to strengthen customer relationships and support business growth.

• Ensure timely and effective resolution of customer inquiries and service-related issues.

• Anticipate operational challenges and proactively communicate solutions to customers and stakeholders.

• Support the onboarding and implementation of new customers, programs, and logistics solutions.

• Manage end-to-end shipment processes in compliance with company policies and procedures.

• Take ownership of customer issues and coordinate with internal teams to ensure successful resolution.

• Work independently with minimal supervision while supporting and guiding team members when required.

• Maintain accurate customer and shipment information in relevant systems and platforms.

• Monitor service performance and identify opportunities to improve operational efficiency.

Qualifications & Experience

• Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• 2 5 years of experience within logistics, supply chain, freight forwarding, shipping, or customer service environments.

• Experience in customer support, customer service, or logistics operations is preferred.

• Strong understanding of supply chain and transportation processes is an advantage.

• Experience working with customer management systems and operational platforms is beneficial.

• Excellent written and verbal communication skills in Arabic and English.

Skills & Competencies

• Customer Relationship Management

• Customer Service Excellence

• Logistics & Supply Chain Knowledge

• Problem Solving & Decision Making

• Stakeholder Management

• Process Improvement & Continuous Improvement

• Communication & Interpersonal Skills

• Organization & Time Management

• Multitasking & Prioritization

• Collaboration & Teamwork

• Adaptability & Resilience

• Attention to Detail

What Success Looks Like

• Delivering a consistently positive customer experience.

• Maintaining strong and productive customer relationships.

• Resolving customer issues quickly and effectively.

• Identifying opportunities to improve operational performance and customer satisfaction.

• Supporting successful shipment execution and supply chain visibility.

• Contributing to customer retention and long-term business growth.