Customer Experience Executive

TRANSMAR

Posted 30+ days ago

Experience

1 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Duties and Responsibilities:

  • Managing and executing customer bookings against space and equipment availability.

  • Managing and executing documentation process.

  • Managing and executing invoicing and BL Delivery.

  • Completing required periodical reports.

  • Cooperating with Sales counterpart for maximum customer retention and satisfaction.

  • Meeting designated customer SLAs.

  • Proactively helping customers with their shipment process.

  • Following up on the forecasted shipping volumes of the customers.

  • Managing existing accounts.

Desired Candidate Profile

Requirements and Qualifications:

  • 1-3 years of experience in any customer service/account management role.

  • Bachelor s degree in relevant field (Preferably Logistics).

Company Industry

  • Shipping
  • Freight

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Executive

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TRANSMAR

https://transmar.com/job/customer-experience-executive/

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