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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers concerns in the quickest possible manner
- Routing the issue to correct team by understanding the issue properly
- Should act as a first point of contact for customers for all issues related to emaratech service support.
- Gathers and Records accurate service support incident information
- Listens and understands customers concerns; provides required guidance and information using the available resources
- Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required
- Performs primary investigation in all issues received
- Follows up on escalated and re assigned service support requests and tickets
- Identify the solutions and contributes to the knowledge base and utilizes it as required
- Provides service health feedback based on received requests and tickets
Desired Candidate Profile
- Minimum Diploma graduate or equivalent required
- Knowledge of ITIL Foundation
- Minimum 2 years of customer service
- Experience in working on Service Management Systems
- Fluent in Arabic
Company Industry
Department / Functional Area
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