Customer Experience Insights Professional

Trendyol Group

Posted on 26 Sep

Experience

1 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management), Bachelor of Arts(Statistics)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

ABOUT THE TEAM

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.
We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You ll join a small, agile team responsible for all international consumer insight and research initiatives.
Responsibilities
  • Discover key consumer insights that inform growth strategies and enhance customer experience.
  • Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.
  • Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group/moderation, insight generation).
  • Translate research findings into actionable insights and recommendations for cross-functional teams.
  • Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.
  • Benchmark competitors and perform test orders to evaluate first-hand customer experiences.
  • Propose new research projects, methodologies, and initiatives to enhance consumer centricity.

Desired Candidate Profile

Bachelor s degree in Statistics, Business Administration, Economics, or related fields; Master s is a plus.

  • Extensive experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus.
  • Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued.
  • Customer-centric and analytical mindset with the ability to turn data into actionable insights.
  • Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment.
  • Native in Arabic with excellent verbal, written, and presentation skills in English.

Company Industry

  • Media
  • Publishing
  • TV
  • Radio
  • Outdoor
  • Digital

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Customer Experience Insights Professional

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Trendyol Group


https://jobs.lever.co/trendyol/5da326f3-b240-4ca1-ab02-927b75e1ddb8