Customer Experience Manager

Smart GYM

Employer Active

Posted 12 hrs ago

Experience

3 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

-Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.

- Handle escalated customer issues with professionalism and efficiency.

-Supervise day-to-day operations, ensuring smooth workflow and high service standards.

- Set performance goals and KPIs for team members and monitor results.

- Train, mentor, and motivate the team to deliver exceptional service.

- Develop and implement customer service policies and procedures.

- Collaborate with other departments (sales, operations, etc.) to ensure a seamless customer experience.

- Analyze customer feedback and complaints to improve service quality.

- Prepare and present regular reports on service performance to management.

Desired Candidate Profile

- Bachelor s degree in Business Administration or a related field.

- 3-5 years of experience as a Customer Success Manager or a similar role.

- Strong leadership, communication, and interpersonal skills.

- Experience in handling complaints and conflict resolution.

- Ability to work under pressure and manage a team effectively.

Company Industry

  • Fitness
  • Wellness
  • Gym
  • Salon
  • Spa

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Manager

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Smart GYM

Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 22 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 10 branches across Nasr City, Heliopolis, Sheraton & New Cairo, serving thousands of loyal members every day.

We re currently looking for a dynamic Customer Experience Manager to lead customer engagement, ensuring the highest level of satisfaction and service excellence across all customer touchpoints. This role requires a hands-on leader with strong communication, problem-solving, and people management skills.

Read More

https://wuzzuf.net/jobs/p/qs6akc5jsmqk-customer-experience-manager-smart-gym-cairo-egypt