Customer Experience Manager - Multiple Sclerosis
Sanofi
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your core responsibilities will include:
Understanding key accounts critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities
Co-creating solutions with accounts key decision-makers to remove operational barriers and supporting screening and monitoring initiatives
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts and other stakeholders.
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts needs and ensuring effective pull-through
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders level of maturity
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field
Desired Candidate Profile
BA/BS degree in pharmaceutical science.
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships
Ability to work agile, demonstrate creativity and be a strong team player
Self-driven, results-oriented with ambition for optimal results
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus
Ability to dynamically adjust priorities due to changing circumstances
Agile learner who is comfortable operating in complex environments
Ability to influence, impact and guide peers
Ability to articulate and explain the strategy in a simple and clear way
Ability to build proper environment to enable Playing to Win culture to flourish
Role model for the agile way of working
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success
Growth mindset & learning agility: Open to develop him/herself (receive & give feedback)
Demonstrated success across multiple field-based sales roles
Strong customer relationship management capabilities
In-depth knowledge of care pathway operations
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences
Strong commercial acumen with strategic and innovative thinking
Influential communicator with the ability to lead and inspire without direct authority
Proven expertise in disease education
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights
Committed to full compliance with all relevant regulations
Company Industry
- Pharma
- Biotech
- Clinical Research
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Experience Manager - Multiple Sclerosis
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