Customer Experience Manager - Telecom

Client of Foreground

Employer Active

Posted 8 hrs ago

Experience

8 - 10 Years

Job Location

Doha - Qatar

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


Responsibilities

  • Define and implement customer journey and experience strategies.
  • Oversee call center, digital, and in-store service operations.
  • Monitor NPS and customer satisfaction scores.
  • Lead service recovery and complaint management processes.
  • Collaborate with product and marketing teams for seamless client experiences.

Qualifications

  • Bachelors degree in Business, Communications, or related field.
  • 8+ years in customer experience management, telecom preferred.
  • Proven track record in service transformation initiatives.
  • Strong analytical and communication skills.
  • Bilingual Arabic/English essential.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Manager - Telecom

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Client of Foreground

https://www.careers-page.com/foregroundllc/job/RY6VXV4X