Customer Experience Manager - Telecom (CEM001)

Client of Foreground

Job Description:
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
Responsibilities
• Define and implement customer journey and experience strategies.
• Oversee call center, digital, and in-store service operations.
• Monitor NPS and customer satisfaction scores.
• Lead service recovery and complaint management processes.
• Collaborate with product and marketing teams for seamless client experiences.
Qualifications
• Bachelors degree in Business, Communications, or related field.
• 8+ years in customer experience management, telecom preferred.
• Proven track record in service transformation initiatives.
• Strong analytical and communication skills.
• Bilingual Arabic/English essential.
Required Skills:
Operations
Customer Engagement
Customer Experience
Arabic
Communication Skills
Customer Satisfaction
Marketing
Business
English
Communication
Management