Customer Experience Partner

Sanofi

KEY RESPONSIBILITIES AND TASKS:

• Achieve sales target in private sectors and hospitals.
• Participate in and implement territory planning, through Targeting and Segmentation in his territory to get maximum use of time and best area coverage for both doctors and pharmacies.
• Continuously assess the market in order to identify new customers and add to the existing customer base to provide lobby of loyal customers.
• Follow up territorial sales forecasts on monthly basis.
• Stick all policies of Sanofi , Projects

• Deliver the product message given from marketing team and implement the product strategy.
• Act as a communication link between clients and the company.
• Apply company s values and policies.
• Solve any problem with customers within his area.
• Provide feedback on customer business development, competitive activity and product performance to assist in development of marketing plan.
• Profit from synergies with other territory teams and other field players.
• Maintain good relation with KOLs to ensure their loyalty and their support to company s business.
• Cooperate with other lines/BUs to properly optimize resources and execute different brand initiatives (e.g. co-promotion, sampling etc.) whenever needed

• Customer list Adjustment
• Call Capacity
• Optimum customer survey handling

• As per Business Support Guidelines:
• C/D/
• Coverage
• CPA more than 80%
• Daily Veeva Recordings.

Remote Detailing.

• Perform other duties as assigned.
• Respect of company s values, code of ethics and social charter.
• Respect of personal data protection charter.
• Responsible for applying the HSE related requirements for the company in all related working procedures.