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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Build a best in class team to deliver Software adoption and Services implementation for a key strategic customer
Lead creation and execution of comprehensive end-to-end plan across a highly complex, high-value account to drive adoption and value realization, resulting in successful renewals and growth.
Apply advanced knowledge of Cisco s product and service portfolio to accelerate innovation and long-term opportunity.
Own financial accountability including services revenue, margin, and strategic investment decisions.
Orchestrate cross-architecture solutions within complex customer environments.
Serve as a strategic advisor to executive sponsors, influencing transformation and value realization across customer growth objectives.
Lead multi-domain teams and mentor other Customer Experience Managers within large customer environments.
Demonstrate value of the service to Customer Executives and prospective future customers
Desired Candidate Profile
Bachelor s degree plus 15 years of related experience, or Master s degree plus 12 years, or PhD plus 8 years, or equivalent relevant work experience.
Professional certification such as CCNP or equivalent relevant certification.
Demonstrated success leading enterprise-level customer transformation and multi-architecture adoption programs.
Proven experience managing financials including revenue, margin, and strategic investments.
Experience applying AI and automation tools to analyze customer environments and optimize technical workflows.
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- Sales
- Business Development
Keywords
- Customer Experience Principal
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Cisco Systems
At Cisco, we re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.