Customer Experience Senior Specialist

Gathern

Employer Active

Posted on 31 Mar

Experience

4 - 9 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Accountabilities :

  • Design and implement the Host Loyalty Program in partnership with the manager.
  • Manage the claims process, ensuring fair and timely compensation for hosts.
  • Coordinate the Host Advisory Board, organizing sessions and tracking action items.
  • Analyze host feedback and usage metrics to identify areas for app enhancements.
  • Develop tailored experiences and support packages for professional hosts (5+ units).
  • Support onboarding and ongoing training for new hosts, ensuring consistent engagement.
  • Track host happiness and retention metrics, reporting insights to leadership.
  • Partner with the guest experience team on policy reviews and unified service initiatives.

Desired Candidate Profile

Bachelor s degree in Business, Hospitality or related field.

  • 4+ years experience in customer/host experience or operations roles.
  • Experience in program management or product management.
  • Proficiency in analyzing data and using CRM/digital tools.
  • Strong interpersonal and communication skills.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Senior Specialist

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Gathern

https://apply.workable.com/gathern/j/3E4FE10F4B/