Customer Experience Specialist AYLIS Premier Clinics Medical

Multiple VacanciesEmployer Active

Posted 1 hrs ago

Experience

2 - 6 Years

Job Location

Al Khobar - Saudi Arabia

Education

Bachelor of Laws (LLB), Bachelor of Commerce, Bachelor of Business Administration, Bachelor of Arts

Nationality

Saudi Arabian

Gender

Female

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

  1. Client Relationship Management
    • Greet and welcome clients with warmth and professionalism • Handle appointment scheduling, follow-ups, and rescheduling smoothly • Act as the main point of contact for client queries, feedback, and service needs
  2. Experience Enhancement
    • Ensure an exceptional end-to-end client journey—from arrival to departure • Offer personalized service and guide clients through treatment options • Address client concerns or complaints promptly and effectively
  3. Sales & Upselling Support
    • Promote services and packages based on client needs • Collaborate with the sales team to improve client conversions and retention • Maintain in-depth knowledge of treatments and current promotions
  4. Operational Excellence
    • Coordinate with reception, nurses, and doctors for seamless workflow • Ensure timely documentation and accurate client records in CRM systems • Monitor and enhance customer satisfaction KPIs
  5. Brand Representation
    • Uphold the clinic’s premium image through appearance, language, and tone • Collect reviews and encourage client testimonials and referrals • Participate in events, open days, and marketing campaigns as needed

Desired Candidate Profile

Experience:

  • Bachelor Degree is a MUST
  • 2+ years in customer service, hospitality, or clinic front desk (aesthetics preferred)
    Skills:
  • Strong communication & interpersonal skills
  • CRM and Microsoft Office proficiency
  • Social media knowledge (a plus)
    Language:
  • Fluent in English (Arabic is a plus) •
    Personality:
  • Friendly, confident, very well-presented, and client-focused
    Other:
  • Female preferred (due to client profile)
  • Must have valid residency or be eligible for a work visa in Saudi Arabia

Employment Type

    Full Time

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Service Experience Representative
  • Customer Success
  • Customer Service
  • Customer Support Specialist
  • Problem Solving
  • Customer Satisfaction
  • Customer Feedback
  • Cross-Functional Collaboration
  • CRM Software
  • Client Experience Manager
  • Communication Skills

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AYLIS Premier Clinics Medical

Sarah - Clinic Manager

Cornishe Al Khobar Al Khobar , Ishbiliya District, Saudi Arabia ... ..., Dammam/Khobar/Eastern Province, Saudi Arabia