Customer Experience Specialist

Talabat

Employer Active

Posted 4 hrs ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Do

  • Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys
  • Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders
  • Conduct data deep dives across customer journeys to identify opportunities for improvement
  • Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements
  • Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends
  • Contribute to discovery research on key issues such as cancellations, order delays, and support performance
  • Prepare insight reports and presentations for senior leadership and business reviews
  • Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring

Desired Candidate Profile

3 5 years of experience in customer insights, analytics, or CX research

Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills

Experience working with survey platforms such as Qualtrics

Ability to turn complex datasets into actionable recommendations

Strong communication and presentation skills with experience engaging leadership teams

Detail-oriented, proactive, and comfortable navigating ambiguity

Preferred background in tech, e-commerce, or logistics industries

Company Industry

Department / Functional Area

Keywords

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Talabat


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