Customer Experience Specialist

Talabat

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Consumer Service
Function: Customer Support / Client Care
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys
* Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders
* Conduct data deep dives across customer journeys to identify opportunities for improvement
* Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements
* Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends
* Contribute to discovery research on key issues such as cancellations, order delays, and support performance
* Prepare insight reports and presentations for senior leadership and business reviews
* Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring

Candidate Requirements

* 3 5 years of experience in customer insights, analytics, or CX research
* Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills
* Experience working with survey platforms such as Qualtrics
* Ability to turn complex datasets into actionable recommendations
* Strong communication and presentation skills with experience engaging leadership teams
* Detail-oriented, proactive, and comfortable navigating ambiguity
* Preferred background in tech, e-commerce, or logistics industries