Customer Experience Specialist
ariika
Multiple VacanciesEmployer Active
Posted 22 hrs ago
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Experience
3 - 8 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
3 Vacancies
Job Description
Roles & Responsibilities
Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
Collaborate with cross-functional teams to ensure seamless customer journeys from pre-sale to post-sale support.
Monitor and analyze customer feedback to identify trends, pain points, and opportunities for service improvement.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Manage customer complaints and escalate complex issues to relevant departments for swift resolution.
Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
Provide product information, recommendations, and troubleshooting support to customers.
Assist in the creation and refinement of customer service policies and procedures.
Support the onboarding and training of new team members in customer experience best practices.
Contribute to the continuous improvement of processes to optimize the overall customer experience.
Desired Candidate Profile
Bachelor s degree in Business Administration, Marketing, Communications, or a related field.
3-5 years of experience in customer experience, customer support, or a similar role.
Proven ability to handle customer inquiries and resolve issues in a fast-paced environment.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Demonstrated ability to work collaboratively within a team.
Experience using CRM systems and customer support tools.
Exceptional organizational skills and attention to detail.
Ability to multitask and prioritize effectively.
Willingness to work onsite in a fast-growing, innovative company.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Experience Specialist
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