Job Description

Roles & Responsibilities

KEY RESULTS / ACCOUNTABILITIES

Main point of contact for product information, brand detailing & messaging through multiple channels / follow up comm with HCPs / conduct physical & virtual RTMs
Dynamic customer profiling & segmentation, digital habits, preferences and prioritize interactions, coordinate with CSLs to develop impactful customer engagement plan for key prescribers.
Identify customers and manage sales promotion of assigned products to the target doctors to achieve monthly, quarterly and annual targets in line with company strategy
Hybrid Rep & OC campaign orchestrator with full empowerment to apply TURING OCCP improving customer engagement
Develop weekly and monthly visit plans in consultation with the line manager and in compliance with Sanofi internal sales systems and procedures
Maintain and update product and competition knowledge in order to create a good professional image and build good relationships with trade personnel
Identifying and establishing new business.
Details to achieve the success
Update all the required information on doctor cards and list
Communicate regularly with key opinion leaders, get market feedback and report any relevant information to commercial lead in line with company procedures and best practice.
Support the commercial lead with the knowledge transfer to the new hires in order to familiarize them with product knowledge, medical information, territory coverage and reporting system
Implement territory coverage plan (No. of total calls, remote penetration & plan adherence)

KEY WORKING RELATIONSHIPS

INTERNAL

Cross Functional Collaboration with:

Commercial Lead
Customer Centricity Lead
Agile Coach
Marketing
Medical

Occasional Contact with:

Training
IT

EXTERNAL

Would be expected to be involved with:

HCPs
Purchasers

Desired Candidate Profile

Purpose: To drive sales and market share of assigned Sanofi products in the designated area by conducting sales promotions in line with Company strategy, rules and local regulations. To achieve success, it is critical that the Customer experience specialist:

Orchestrate the customer centricity approach in the assigned territory.
Promote Sanofi products according to company rules and local regulations
Conduct regular visits of pharmacies to monitor product availability and movement.
Introduction of New products.
Use sales techniques and operational tools in order to achieve sales objectives and constantly seek to upscale his/her capabilities in light of the agile new way of working.

Customer Experience Specialist Sanofi

Customer Experience Specialist
Sanofi