Customer Experience Specialist - KSA Abha

Sanofi

Employer Active

Posted 6 hrs ago

Experience

1 - 4 Years

Job Location

Jeddah - Saudi Arabia

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Title: Customer Experience Specialist

Location: Abha - KSA

About the job

As a Customer Experience Specialist within our General Medicines team, you'll drive sales and market share by orchestrating customer-centric approaches and building meaningful relationships with healthcare professionals. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

  • Serve as the main point of contact for healthcare professionals, delivering product information and brand messaging through multiple physical and virtual channels
  • Create dynamic customer profiles and segmentation strategies, identifying digital habits and preferences to prioritize impactful customer interactions
  • Develop and implement territory coverage plans to achieve monthly, quarterly, and annual sales targets in line with company strategy
  • Orchestrate hybrid engagement campaigns using digital tools to improve customer engagement and experience
  • Maintain strong product and competitive knowledge to build professional relationships with healthcare professionals and gather valuable market insights
  • Conduct regular pharmacy visits to monitor product availability and support new product introductions
  • Ensure all activities comply with Sanofi's ethical standards and local regulations

About you

  • Education: Bachelor's degree in a Medical field (Medicine, Pharmacy)
  • Experience: Proven track record in pharmaceutical sales or healthcare customer engagement
  • Technical skills: Proficiency with digital engagement tools, CRM systems, and data analysis
  • Soft skills: Excellent communication and relationship-building abilities, customer-centric mindset, and strong ethical judgment
  • Nationality: Saudi Nationals Only

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Experience Specialist - KSA Abha

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Sanofi

https://sanofi.wd3.myworkdayjobs.com/en-US/SanofiCareers/job/Jeddah/Customer-Experience-Specialist---KSA-Abha_R2833690