Customer Fulfilment Analyst MENAPT Cluster

SC Johnson

As part of the EMEA SSC (Shared Service Centre), you'll provide outstanding service for all aspects of service for a portfolio of key retail customers and for the SCJ sales team for which you're responsible. As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

Responsibilities:

• To ensure accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• To professionally manage stock allocations in line with local sales & supply chain teams expectations in low or out of stock situations
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers
• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives

Experience you ll bring:

• Fluent in English and Arabic both written and verbal

Behaviors you ll need:

• Influencing, presenting, communication and problem- solving skills
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Very good team player
• Mindset to seek continuous improvement

This role is not eligible for relocation.

What s in it for you?

We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.