Customer Fulfilment Representative Rak Bank

What You ll Be Doing:

• Proactively track transaction alerts to detect and respond to potential fraud incidents swiftly.
• Apply preventive controls to keep fraud levels within bank and industry standards.
• Reach out to cardholders regarding suspicious activity and take appropriate action per SLAs and procedures.
• Deliver prompt and efficient support to members of the Ruling Family as per defined protocols.
• Coordinate with Acquirers to verify suspicious transactions and ensure timely follow-ups.
• Stay updated on fraud trends and continuously enhance technical expertise.
• Collaborate with leadership to produce performance reports and identify areas for improvement.
• Complete all assigned monitoring tasks and shift duties consistently and accurately.
• Conduct fraud investigations, process disputes, and explore recovery options to minimize losses.
• Participate in UAT, BCP exercises, staff training, and suggest process enhancements while supporting shift-based operations.

What We re Looking For :

• Ability to speak multiple languages apart from Arabic / English.
• Strong verbal and written communication skills to internal and external clients in Arabic / English.
• Excellent time management, ability to meet deadlines and organizational and multi-tasking skills.
• Demonstrated proficiency in computer applications, such as Microsoft Office software products.
• Unquestionable integrity and a genuine desire to help others.
• Ability to empathize with stakeholders.
• Good knowledge on fraud tools used in the domain, such as Mastercard FRM and Visa Risk Manager.