Customer Happiness Officer (UAE National) AL MARWAN GEN. CONT. CO. L.L.C. - SP

Multiple VacanciesEmployer Active

Posted 6 min ago

Experience

0 - 3 Years

Job Location

Sharjah - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Emirati (UAE)

Gender

Any

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

The key duties and responsibilities of the Customer Happiness Officer include, but are not limited to:

  • Serve as the first point of contact for customers (walk-ins, calls, and emails)

  • Handle customer inquiries, requests, and complaints in a professional and timely manner

  • Ensure a positive and seamless customer experience at all touchpoints

  • Maintain accurate records of customer interactions and transactions

  • Coordinate with internal departments to resolve customer issues efficiently

  • Support front desk and reception activities when required

  • Assist in scheduling appointments and managing customer flow

  • Prepare reports and updates on customer feedback and service performance

  • Ensure compliance with company policies, procedures, and service standards

  • Contribute to continuous improvement of customer service processes

Desired Candidate Profile

  • UAE National

  • Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field

  • Fresh graduates are encouraged to apply

  • Fluency in Arabic and English (written and spoken)

  • Strong communication and interpersonal skills

  • Customer-oriented mindset with a positive attitude

  • Good organizational skills and attention to detail

  • Ability to multitask and work in a fast-paced environment

  • Proficiency in MS Office / Google Workspace

  • Willingness to work on-site in Sharjah

Employment Type

    Full Time

Company Industry

  • Real Estate

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service
  • Customer Care Representative
  • English Language Proficiency

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AL MARWAN GEN. CONT. CO. L.L.C. - SP

Al Marwan General Contracting Company LLC (MGCC) has been in the construction industry for more than forty years MGCC was founded in 1978. The company is dedicated to serve its customers honestly, hence have been awarded for confidence in the UAE, the Middle East and Africa. Amongst other construction companies in UAE Al Marwan General Contracting is upholding a reputation of highly reliable and efficient supplier of construction related services. The company began its operations in infrastructure and road construction with a staff of 40 people. Today, due to the hard work and dedication of its management and staff, the company has grown considerably and established itself as one of the leading contracting companies in the UAE employing more than two thousand personnel. Amongst other general contracting companies MGCC is known for its unprecedented quality and the fastest execution of road construction, piling and foundation works, marine works and other various construction related projects.When comparing Al Marwan General Contracting Company to other construction companies in Dubai, Sharjah and other Emirates, MGCC is well distinguished for its exceptional level of safety and environmental awareness.

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Tamara - HR

Al Marwan Building, Sheikh Mohammed bin Zayed Road Industrial Area 15. Sharjah, 4174., Sharjah, United Arab Emirates (UAE)