Customer Insight Officer Likecard

Employer Active

Posted 9 hrs ago

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Initiate professional outbound calls to customers to conduct targeted surveys across various service areas.
  • Clearly communicate the purpose of the call, ensuring customer consent and comfort in participation.
  • Guide customers through structured survey questionnaires while capturing responses accurately and comprehensively.
  • Translate customer tone, expressions, and indirect cues into contextual insights.
  • Handle minor customer inquiries or concerns during the call and escalate when necessary.
  • Log feedback in the system efficiently, ensuring data quality and clarity for analytics purposes.
  • Provide summarized input on trends and recurring customer themes to supervisors.
  • Collaborate with internal teams to align survey objectives with department goals.


Requirements

Qualifications and Experience:

  • Minimum 1 2 years of experience in outbound calling or survey research.
  • Proven communication skills in both Arabic and English (spoken and written).
  • Strong ability to multitask between active listening, speaking, and data entry.
  • Familiarity with survey management tools is a plus.
  • Experience in telecom, gaming, or digital platforms is an advantage.

Core Competencies:

  • Customer-centric mindset
  • Emotional and social intelligence
  • Professional telephone etiquette
  • Active listening and questioning skills
  • Data accuracy and documentation discipline

Desired Candidate Profile

Minimum 1 2 years of experience in outbound calling or survey research.

  • Proven communication skills in both Arabic and English (spoken and written).
  • Strong ability to multitask between active listening, speaking, and data entry.
  • Familiarity with survey management tools is a plus.
  • Experience in telecom, gaming, or digital platforms is an advantage.

Company Industry

Department / Functional Area

Keywords

  • Customer Insight Officer

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