CUSTOMER INSIGHTS SENIOR ANALYST

Commercial International Bank

Posted on 20 May

Experience

2 - 7 Years

Job Location

Giza - Egypt

Education

Bachelor of Science(Statistics), Master of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Act as a technical supervisor and coach for junior team members (Customer Insights)

2. Manage and support project pipeline and delivery for own projects and junior team members projects.

3. Initiate and drive Customer Insights projects to completion with minimal guidance

4. Generate actionable insights through deep understanding of customer behaviour and trend analysis

5. Propose the appropriate measurement methodologies to understand and assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on the customers

6. Gather, validate, and explore data in order to find hidden insights and patterns

7. Drive value creation opportunities through integrating, and interpreting information from multiple data sources and business stakeholders

8. Implement different customer behaviour analysis techniques, to identify opportunities for driving customer value

9. Interpret customer data, through advanced analytics techniques, to identify trends, patterns, and causal analysis to assist in understanding customer behaviour

10. Implement advanced analytics techniques to translate large and complex datasets into concise easy-to-use insights

11. Partner with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products

12. Effectively communicate results, insights and data-driven recommendations to stakeholders and executive leadership

13. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

14. Follow the day-to-day operations related to own jobs in the Analytics & Data Management department to ensure continuity of work

15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks

Desired Candidate Profile

Bachelor s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering etc.)

Master's Degree in a quantitative or business field is a plus

2 - 5 years of previous work experience in customer insights or advanced analytics related jobs

Prior formal or informal leadership experience is preferred

Experience in banking industry would be a plus

Skills

Good leadership and project management skills with experience in leading large projects

Excellent verbal, written communication and presentation skills

Solid programming skills for statistical analysis (SQL/R/Python are preferred)

Excellent user of Microsoft Excel

Highly motivated team player with strong presentation skills

Ability to present complex information in simple terms with clear recommendations

Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex databr>

Outstanding data interpretation skills and attention to detail

Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities

Problem solver with a can do attitude

Knowledge of visualization tools (Tableau, etc...) is a plus

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • CUSTOMER INSIGHTS SENIOR ANALYST

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Commercial International Bank

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