Customer Intelligence Specialist
Tawteen
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Design and implement customer data models to analyze behaviors, satisfaction trends, and root causes of complaints.
Develop and maintain analytical dashboards using tools like Power BI and Excel for internal and regulatory reporting.
Apply data modeling techniques to segment customers, forecast trends, and support strategic initiatives.
Leverage tools such as KNIME, Python, R, or equivalent platforms to automate and optimize customer intelligence processes.
Analyze Voice of Customer (VoC) data, transactional data, and operational metrics to identify pain points and areas for improvement.
Provide regular reports and presentations to management on CX performance, trends, and actionable insights.
Collaborate with cross-functional teams (e.g., IT, Digital, Operations) to integrate customer intelligence into CX design and delivery.
Support survey design, deployment, and analysis for NPS, CSAT, and CES.
Benchmark customer experience KPIs against industry standards and best practices.
Ensure data quality, integrity, and compliance with internal and regulatory standards.
Desired Candidate Profile
Bachelor s degree in Business Analytics, Statistics, Data Science, Computer Science, or a related field.
3 5 years of experience in customer analytics, business intelligence, or data-driven CX roles, preferably within banking or services.
Demonstrated experience in data modeling, customer segmentation, and predictive analytics.
Technical Skills & Tools
Advanced Microsoft Excel (PivotTables, Power Query; VBA is a plus).
Microsoft Power BI for data visualization and dashboarding.
KNIME Analytics Platform for workflow automation and advanced analytics.
Experience with data modeling tools such as SQL, Python, R, or SAS.
Familiarity with survey platforms (e.g., Medallia, Qualtrics).
Understanding of CRM systems and customer data infrastructure.
Core Competencies
Strong analytical and problem-solving skills.
Ability to translate complex data into clear business insights.
Excellent communication and stakeholder management abilities.
Detail-oriented, with a proactive and customer-centric mindset.
Comfortable working with cross-functional teams and technical partners.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- IT Software
Keywords
- Customer Intelligence Specialist
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